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University of Florida Catering
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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Policies & Procedures
Welcome to Palm & Pine Catering. Let our experienced team guide you through the planning, design and
execution of your event. We are committed to delivering the highest quality of food and service.
“Good food is the foundation of genuine happiness.”
-Auguste Escoffier-
Orders may be placed through our online catering system at palmandpine.catertrax.com or dineoncampus.com/uf. When placing your order through Catertrax please provide us with the following information:
You’re also invited to visit our catering office, located in the Reitz Union. Our professional staff is available to assist in planning your special event Monday-Friday
8:00am - 5:00pm. You are also welcome to contact our Catering Department at 352-392-3463 or email us at the addresses listed at the end of this page, and we would be happy to assist in planning your event and answering any questions you may have.
A signed catering contract will be received by the University Catering office, by email at least five (5) business days (Monday-Friday 8am-5pm) prior to an event. Your signed agreement is our confirmation that your event will take place and our services will be rendered. You may e-sign by clicking the confirm button on your order through our Cater Trax system.
We understand things happen but please note that any cancellations within 3 Business Days of an event or order will be charged 50% of the total on the contract. Also, please note that 100% of event cost will be charged if order is cancelled the day of the event. We apologize for any inconvenience that this may cause.
For adjustments to your guaranteed number of guests or any other details for your event we kindly ask that you finalize 3 Business Days prior to your event. There is a possibility that guest counts may not be honored if received after the 3 Business Day cut off period.
University departments will be invoiced during the week of the event. After we have successfully executed your event, you will receive an invoice through email with your final invoice. All university events will be asked to provide their eight-digit Department Code 3 business days prior to their event.
Student organizations using an SAR for payment must provide the number at least 3 business days prior to their event. Palm and Pine will need a confirmed SAR from Student Government before your event takes place. Any student organization not utilizing an SAR for payment must have a credit card on file prior to the event taking place.
A 7% sales tax will be added to all orders unless a tax certificate of exception is presented at the time of booking. Non-University organizations will be required to pay a deposit of 50% upon booking, and secure payment 3 Business Days prior to event date. Non-University organizations will have the option to make payments via credit card. Please contact our office to set up your payment method.
We ask that you kindly keep up on your invoice payments or late fees may be assessed on any pending invoices. Any department/client that owes monies from previous dates will be asked to process all outstanding payments prior to being able to order any new events. Any approved direct billing will be assessed a 1% late charge if invoice is not paid within 30 days of event and an additional 1% late charge will be added for each additional 30 days the bill is unpaid.
Please know that our Palm & Pine Catering Coordinator can provide you with a list of any outstanding invoices upon your request.
Alcoholic beverages may be served at your events upon satisfaction of Florida state laws and University policies. State of Florida Law states that student funds of any kind CANNOT be used to pay for alcohol.
• Last call is set for ½ hour prior to the end of the event. All bars end by midnight.
• A University of Florida Alcohol Policy acknowledgement form and Approved Dean of Students Alcohol form may be required to have alcohol at your event.
• Palm & Pine reserves the right to refuse service.
• Bartenders are restricted to serving a maximum of two drinks per legal ID at a time.
Donated alcohol may be served by a Palm & Pine bartender with an applicable corkage fee. Corkage fee is charged based on consumption after the conclusion of the event.
Bartenders will be required for any events serving alcohol and must be booked through Palm & Pine Catering. To ensure that your event is executed successfully we recommend booking 1 bartender per 50 guests at $60 per hour. Prices will vary based on type of service.
All food will be served at proper temperatures as required by the Florida Department of Health. Any leftover food remains the property of Palm & Pine Catering services to ensure that all food is handled properly and transported in the manner required by law. Unfortunately, to-go boxes are not allowed, and we are unable to offer co-catering services.
Palm & Pine Catering does not supply tables or trash receptacles for your event. We ask that you reach out to Event Services in the Reitz Union or the building manager at your venue to request your needs for your event. Palm & Pine Catering kindly asks that the tables for your event are no bigger than six feet, unless approved from the catering office prior to your event.
Tablecloths will be provided for all food and beverage tables set up by the Catering Department. Linens for non-food tables are available for an additional charge of $12 per cloth and requests must be made 2 weeks in advance. Linen napkins are available for $1.99 each. Specialty linen is available upon request from our Sales Team, rental fees will vary based on selection. When requesting linen, please provide:
We understand that some guests may have allergies and/or specific dietary preferences. Our chefs can accommodate specific diets upon request, we kindly request that your needs be submitted a minimum of 3 business days prior to your event.
Serviceware and China:
We provide high quality, sustainable, disposable service ware as an accompaniment to all items purchased. Premium disposable ware is also available for your event at an additional charge of $3.49 per person. Some exceptions apply to orders being picked up. China, stainless flatware, and glassware are available for an additional charge of $3.99 per person for events.
Staffing Services:
Catering Attendants are available at $30.00 per hour, per attendant. Please allow for a minimum of one additional hour for set up and one additional hour for clean up.
Bartenders are available at $60 per hour, per bartender. Please allow for a minimum of one additional hour for set up and one additional hour for clean up.
For off campus events, events using china, or events requiring significant traveling, setting, or prep work, additional bartender/catering attendant hours may be added.
Please note that Palm and Pine does not provide staff only.
Additional Services:
For plated meals or formal buffets needing attendants please account for the following:
-For plated meals: add one server for every 10 guests.
-For buffet meals add one server for every 25-30 guests.
-For receptions plan on one server for every 50 guests.
-Chef attended stations are also available at $250 per station.
Catering will make recommendations to the number of staff based on timeline, if china is used, and location of the event to provide the best guest experience.
Delivery Fees:
Events occurring inside the Reitz Union will not be charged a delivery fee unless we are delivering food from a location outside of the Reitz Union. However, any events occurring outside of the Reitz Union will be charged a minimum $35 delivery fee. Any events occurring off campus will be charged a delivery fee based on location, type of function, and equipment needed for event.
You are welcome to contact our Palm & Pine Catering Department. We would be happy to assist you in planning your event and answering any questions that you may have.
Office Phone: 352-392-3463
Email:
Richard Parham (Senior Catering Director): richard.parham@compass-usa.com
Kayleigh Blackburn (Catering Sales Director): kayleigh.blackburn@compass-usa.com
Amperia Randolph (Administrative Assistant): amperia.randolph@compass-usa.com
